Zonal Head - Operations- Hyderabad

Industry:
Hotels, Spa and Health Club
Department:
General Management
Job Role:
General Manager, Operations Director, Operations Manager
Level:
Management
Location:
Hyderabad
Salary Description:
attractive salary and benefits
Posted:
22-Jan-20
Recruiter:
O2 Spa
Job Ref:

ABOUT US

O2 Spa is the largest day Spa chain in Asia. We are at present over 70 locations, across 21 cities in India. We rejuvenate over 1500 guests every day. In a short span of 8 years, our brand has become synonymous with wellness and salon services of global standards. Our team of expert rejuvenators offer customized wellness solutions as per the needs of each individual. We offer the perfect venue to rejuvenate, unwind and spend quality time with friends and family in a calm serene environment. And for corporate get-together, kitty parties, birthday parties, children spa party, baby shower, Haldi and Mehendi ceremony. O2 Spa, the pioneer in offering SPA services in India, has introduced a number of innovative SPA practices that enhance the user experience and has revolutionized Spa services at airports. We have transformed Indian airport operations by introducing the SPA as ‘a must have’ for any major airport. With air traffic touching new highs every month, O2 SPA offers enhanced convenience of Spa services to air passengers traveling to India and also within India. We have won a number of awards and accolades

• O2 Spa is honored with THE BEST NATIONAL SPA CHAIN OF THE YEAR-2017, in the Indian Salon & Wellness Awards.
• Awarded with the certificate of excellence in the category of OUTLET OF THE YEAR-2016 by IGI Airport, Delhi
• Awarded with POWER UPI-2016 for Most Online Bookings.
• Awarded with POWER UPI-2016 for Zenoti Power User.
• Exclusive Financial Advisor of the Year-2016 by PWC.
• Certificate of Excellence -2017 for Ahmadabad Marriot Outlet from Tripadvisor.
• Vocational Innovation of the Year – Rotary Club, Chennai.
• Best Customer Service Outlet – Bengaluru Airport.
• Best Store in Services Category – New Delhi Airport.
• Best Spa in India – Brand Trust Report.
• Best Day spa leadership Award-Bangalore.
• Best spa in Gujarat.
• Times of India-Best Retail Icon-Hyderabad.
• Best spa leadership Award in spa -2017 Middle East Awards.
• Services Leader of the year-2017 O2spa &salon –TV5.
• 50 Best Spa Award-2018.
• Best spa chain 2018- Assocham India
• Best spa in Gujarat-2019.

JOB DESCRIPTION
Position: Zonal Head - Operations
Experience: 10 to 20 Years
Location: Hyderabad
Industry: Hotel & Hospitality/Retail/Resorts/Telecom/Consumer Products
Reports directly to: COO and Business Head, Hyderabad

Purpose:
Effectively interact with team and ensure high service quality to all guests and maximize revenue generation of spa outlets in East through successfully assisting the Managers.
Responsibilities and Accountability:
 Design and Implement the Sales plan for the Locations outlets and devised the business strategy to achieve the revenue numbers as set up by management
 Continuously monitoring the achievement of targets by keeping close check on monthly.
 Enhance the Top line and bottom line margin and increase the P&L of outlets
 Team management
 Responsible for P&L and total business generation of the territory
 Manage spa front desk operations team which includes but not limited to, staff scheduling, training, inventory etc.
 Resolve all guest/member complaints, to ensure guest satisfaction.
 Provide information and assistance to all staff and guests.
 Perform openings and or closing procedures as necessary.
 Lead the team including cluster managers in all issues relating to guest satisfaction, safety, and sanitation and spa profit maximization.
 Potential analysis of the New outlet opening in city.
 Execute new outlet operations and increase revenue market share
 Conduct employee evaluations and timely feedback by maintaining open communication with team members.
 Assist with marketing and publicity opportunities.
 Maintain effective relations with all departments at Airport/Malls/High streets/Villas
 Manage training and delivery of team members.
 Maintain industry knowledge and understanding.
 Comply with all standard operating procedures and policies of O2 Spa Salon Pvt. Ltd.
 Perform all other related duties assigned by the Management.
 Ensure Guest, team and personal health and safety is maintained at all times, reporting any concerns in a timely manner.

COMPETENCIES AND QUALITIES DESIRES:
 Excellent communication and negotiation skills.
 Should have excellent interpersonal and relationship management skills
 Planning and organizational skills.
 Regularly joined field working and generate or suggest new ideas in his team.
 always implement the strategy at ground level by motivating, instructing and rise morale for the company sales and for achievement. so that the team can generate more business.
 should be excellent trainer with real and authenticated examples and should have good rapport in industry

Contact Details:
O2 Spa
Tel: .
Contact: HR Department

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