Housekeeping Supervisor

Industry:
Hotels
Department:
Housekeeping
Job Role:
Housekeeping Attendant
Level:
Supervisor
Location:
Hyderabad
Salary Description:
Competetive salary
Posted:
27-Nov-19
Recruiter:
Radisson Blu Plaza Hotel Hyderabad Banjara Hills
Job Ref:
Supervisor

AREAS OF RESPONSIBILITY

Supervises Room Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper.
 Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily
 Supervises the completion of short notice requests for rooms
 Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed
 Inspects all check-out/stay over rooms for adherence of Brand’s standards
 Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
 Prioritises special cleaning requests (VIP rooms, check-in)
 Ensures security of keys and pagers
 Ensure Room Attendants use the right technique when lifting, bending and using chemicals.

Checks floor linen closets daily for cleanliness, adequate supplies and linen.
 Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day
 Assures proper handling of lost and found articles
 Ensures safety by assuring that all linen chutes are kept locked at all times

Provides employees with the information needed to perform their job effectively.
 Orients employees to the department and hotel and provides on-the-job training on job responsibilities
 Prioritises and assigns work
 Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities

Ensures that linen closets are maintained as appropriate
 Verifies that trolleys are stored properly and closets are locked
 Assists in inventories as requested

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
 Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to Hotel policies and procedures
 Attends work on time as scheduled
 Follows safety and security rules and procedures
 Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
 At all times projects a favourable image of the Hotel to the public.


REQUIREMENTS

 Minimum one year in a supervisory housekeeping position preferred
 High school diploma preferred
 Able to collaborate effectively with other hotel employees and managers to ensure teamwork
 Ability to speak and read in English and Hindi
 Able to work a variable schedule

Contact Details:
Radisson Blu Plaza Hotel Hyderabad Banjara Hills
Tel: 040 67331133
Contact: HR Department

You may return to your current search results by clicking here.

Latest Job Listings