Executive Housekeeper - Mumbai

Industry:
Hotels
Department:
Housekeeping
Job Role:
Executive Housekeeper
Level:
Management
Location:
Mumbai
Salary Description:
As per Industry norms
Posted:
29-Jul-19
Recruiter:
Holiday Inn Mumbai International Airport
Job Ref:

Holiday Inn Mumbai International Airport is the perfect destination for a great stay be it leisure or business. Our well trained and dedicated team ensures complete guest satisfaction taking care of you always.

We are looking for:-

Executive Housekeeper

Job overview
• Assist in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Serve as Executive Housekeeper in his/her absence.

Duties and responsibilities
Financial returns:
• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).

People:
• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
© 2016 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential. HI_JDExecHsekper_M_ENUK_05.2016

Guest experience:
• Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Carry out special needs and requests of the guests, VIP’s and repeat visitors.

Responsible business:
• Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
• May maintain procedures for security of lost and found items.
• Perform other duties as assigned. May also serve as manager on duty.

Accountability
This is the top supervisory job in the housekeeping department. Typically supervises small number of housekeeping and laundry employees in a small limited-service or extended stay single site hotel with a limited range of facilities.
Qualifications and requirements
Bsc in hotel management or similar diploma in hotel management, at least 05-06 year of relevant experience as an executive housekeeper with removed hotel brand ).

Please apply online with your CV urgently.


Contact Details:
Holiday Inn Mumbai International Airport
Tel: .
Contact: HR Department

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