Guest Relation Executive

Industry:
Hotels
Department:
Front of House
Job Role:
Front Office Agent, Front Office Manager, Guest Relations Manager
Level:
Supervisor
Location:
Ahmedabad, Hyderabad, Other location, Kerala
Salary Description:
As per industry Standard
Posted:
16-Sep-19
Recruiter:
Vinnca Hospitality
Job Ref:
FO 012

• To help and assist the Front Office Manager in organizing and running the department
• To be warm, friendly and courteous to guests
• To achieve optimum sale of rooms through proper yield management
• To make and monitor the duty roster of the departmental staff
• To supervise the reception counter
• To check all VIP rooms
• To deputize for the front office manager in his absence or whenever required to do so
• To initiate action on all mail coming into the department
• To initiate action on all group bookings and block rooms in the reservation register
• To follow up with the local travel agent for requirements of a group before their arrival
• To maintain appropriate guest history records
• To greet guests on arrival and provide timely assistance at check-in
• To escort all VIP’s to their rooms
• To report on a weekly basis, all views, suggestions/ comments of guests’ met
• To assist guests immediately if they have any problems with the services provided by the Hotel
• To pay special attention to special requests on rooms, services and complaints of house guests
• To ensure proper compliance with the unit and corporate policies with regard to lobby administratio

• To promote sales and develop business contacts for the Hotel and the company
• To render assistance to the front office cashiers and the night auditor
• To keep constant contact with related departments such as housekeeping, engineering, F&B service and others]
• To arrange for outside errands required by guests and management
• To keep a check on guest elevator services and ensure their smooth operation
• To take rounds of the entire Hotel to ensure smooth operation in all areas

Contact Details:
Vinnca Hospitality
Tel: 9909964240
Contact: HR Department

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