Front Office Assistant- Mumbai

Industry:
Hotels
Department:
Front of House
Job Role:
Front Office Agent, Guest Relations Officer
Level:
Staff- Line level
Location:
Mumbai
Salary Description:
attractive salary and benefits
Posted:
15-Jul-19
Recruiter:
Ramada Powai Hotel and Convention Centre
Job Ref:

Ramada Powai Hotel & Convention Centre stands as an icon of comfort, hospitality, efficiency and service in Mumbai's upscale business and residential suburb - Powai.

We are currently looking for;-

Front Office Assistant

JOB REQUIREMENTS
1. Ensure that the log book is read and signed every day before the shift.
2. To attend briefing by the beginning of the every shift.
3. Be informed on the room position of the day.
4. Upon Check in, ensure that the guest completes his registration card completely and legibly, and that the guest is assigned a room of the type and the rate indicated on the Reservation.
5. Have detailed information regarding arrivals and room requirements.
6. Accommodate Guest’s special requests whenever possible, assist in pre-registration and room blocking whenever necessary.
7. Stay up to date on Room Rates, Special Packages, Discounts and how to handle each.
8. Ensure rooms are blocked for all arrivals as per the time of arrival and preference.
9. To co-ordinate with housekeeping to ensure rooms are ready as per standard.
10. Ready room to be allotted on arrival.
11. To ensure ready room is allotted to early morning arrival.
12. Ensure all VIPs & Lady executives rooms are ready on arrival and escorted as per the escort list.
13. Guest checking early morning to be informed about the retention charges.
14. Ensure luggage reach within 5 minutes on checking.
15. Ensure all the complaints from the guests are handled efficiently and informed to the Duty Manager.
16. Know the hotel so well that you do not have to say “I DO NOT KNOW”.
17. To re-confirm all the reservation for the day and any deviation to inform Duty Manager and follow up.
18. To ensure stores is pickup as per Stores schedule.
19. Wake call request to be forwarded to night shift through wakeup call register.
20. Resolve all the traces.
21. To ensure no registration card is missing and maintain the register for the same.
22. To ensure all the registers and records are updated and filed.
23. To generate reports for DM/FOM.
24. Greet all guests and address them by name whenever you see him/her and ensure all required details like date of departure, address and mode of payment, etc., are filled-in properly on the registration card.
25. Ensure that every guest has a smooth and quick check-in as per the Brand Standards taking not more than 3 mins.

26. Ensure that the de block report is duly updated with reason incase of de block of rooms.
27. Ensure that all keys of guest rooms are swiped as per the check out date mentioned.
28. Ensure that all additional/Duplicate keys issued to guest rooms are duly recorded and checked.
29. Proper handover to be given shift wise.
30. Feed in the data collected from the guest through the registration card/business card, on to the Computer and update guest profiles accordingly.
31. Being knowledgeable of all the Credit cards and cashing policies, and how to handle cash properly and efficiently.
32. Sell higher priced rooms to the guest (up selling) as per occupancy.
33. Ensure that all guest/internal correspondence is filed and maintained systematically.
34. Ensure all messages are transmitted on time.
35. Answer all incoming calls for guests in their absence and convey/record all messages.
36. Handle all guest mail, parcels, telegrams as per laid down procedures.
37. Handling of all reservations received on the phone or by mail, etc. in absence of reservation agent.
38. Carry out amendments and cancellations and accurately.
39. Grooming as per standard.
40. Promptly notify the Housekeeping of all check outs, early check in , special requests in the rooms.
41. Action the Housekeeping reports immediately upon Receipt, record Discrepancies and report to the Shift Leader.
42. Answering call with in 3 rings and with a smile using Guest names.
43. Use of Standard Phrases at all time.
44. To co- ordinate and cooperate with all the departments for smooth communication.
45. Any other duties related to front office assigned by the Front Office Manager.

MINIMUM EXPERIENCE AND QUALIFICATIONS
• Hotel Management or any equivalent Degree
• 1-2 yrs experience in any 5 star Hotels
• Strong Guest handling skills
• Good Communication skills
• Good computer skills
• Ability to work for long hours
• Willing to work in shifts

Please apply online .

Contact Details:
Ramada Powai Hotel and Convention Centre
Tel: .
Contact: HR Department

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